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5 customer journey mistakes that are secretly killing your sales

You’ve got traffic, you’re active on socials… but your sales aren’t growing?
Chances are, the real problem is hiding inside your customer journey.

At Verydisco, we often see freelancers and small business owners leaking sales without even realizing it.

Here are 5 red flags that show your customer journey is silently costing you money — and how you can fix it.

1. Traffic but no conversions

Your website gets visitors, your posts get likes… but no inquiries or sales?
👉 This usually means people are interested… but get lost along the way.

2. Endless back-and-forth before someone buys

Do you spend hours answering the same questions in DMs or emails?
👉 A smooth customer journey should answer those upfront and make buying easy.

3. Leads tell you “I’ll think about it”… and ghost you

If potential clients don’t take any action (like booking a call or ordering), it’s often because your journey isn’t guiding them properly.

4. Wasting time on repetitive admin

If you’re constantly chasing people, manually sending info, or managing bookings by hand… you’re burning time and losing sales to friction or forgetfulness.

5. Happy clients… but no referrals

Even satisfied clients don’t refer you?
👉 You might be missing a key step after the sale: a good journey doesn’t end at payment.

Fix it in just 20 minutes

If any of these sound familiar, you’re not alone — and it’s fixable, fast.

With VeryControl Express, you’ll get in 20 minutes:

  • a clear diagnosis of your customer journey,
  • simple actionable priorities,
  • tailored recommendations for your business.

👉 Fix your customer journey with VeryControl Express